SkyBus Reviews

On arrival at Melbourne airport I was told the best method of travel from the airport to the city was the Sky Bus as I had urgent work to do and because the Sky Bus offered complimentary wifi that was imperative to me at that time.

Throughout the journey to the city the wifi didn’t work at all despite trying multiple times and I missed out on an important interview as a result which was profoundly disappointing.

I did speak to the driver regarding this but he said there was nothing he could do and advised me to contact Sky Bus directly to claim a refund.

I attached to my email complaint images of several attempts made to connect and also my purchased ticket.

I received a response advising under no circumstances do they offer a refund - why did the driver suggest therefore that I contact them to do so - and an explanation that despite promoting wifi as a key selling point and indeed plastering their buses with signs advertising the wifi that its not guaranteed.

Buyer be ware.